Cookie Policy

Last updated: 18 December 2025

This Cookie Policy explains how NEAT Transport ("we", "our", or "us") uses cookies and similar technologies on our platform. By using our services, you consent to the use of cookies as described in this policy.

This policy should be read alongside our Privacy Policy and Terms & Conditions.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember information about your visit, making it easier and more useful for you.

Cookies can be:

  • Session cookies: Temporary cookies that expire when you close your browser
  • Persistent cookies: Remain on your device for a set period or until you delete them
  • First-party cookies: Set by the website you're visiting (NEAT Transport)
  • Third-party cookies: Set by external services we use (e.g., analytics providers)

2. How We Use Cookies

We use cookies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve platform performance and user experience
  • Ensure security and prevent fraud
  • Comply with legal requirements

3. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are essential for the platform to function and cannot be disabled. Without them, you cannot use our services.

Cookie NamePurposeDuration
next-auth.session-tokenAuthentication - keeps you logged in30 days
next-auth.csrf-tokenSecurity - prevents cross-site request forgerySession
next-auth.callback-urlNavigation - redirects you after loginSession

Legal basis: Essential for contract performance (providing our services)

Functional Cookies

These cookies enhance your experience by remembering your choices and preferences.

Cookie NamePurposeDuration
user_preferencesRemembers your dashboard layout preferences1 year
accessibility_settingsStores accessibility preferences (font size, contrast)1 year
booking_filtersRemembers your booking filter preferences30 days

Legal basis: Legitimate interests (improving user experience)

Analytics Cookies

These cookies help us understand how visitors use our platform so we can improve it. All data is anonymized.

Cookie NamePurposeDuration
_gaGoogle Analytics - distinguishes users2 years
_gidGoogle Analytics - distinguishes users24 hours
_gatGoogle Analytics - throttles request rate1 minute

Legal basis: Consent (you can opt out via cookie preferences)

Note: Analytics cookies are only set if you accept them via our cookie banner or preferences.

Security Cookies

These cookies help us detect and prevent security threats and fraudulent activity.

Cookie NamePurposeDuration
__cf_bmCloudflare - bot management and security30 minutes
cf_clearanceCloudflare - security challenge verification30 minutes

Legal basis: Legitimate interests (platform security and fraud prevention)

4. Third-Party Cookies

We use the following third-party services that may set cookies:

Cloudflare

Purpose: Content delivery, DDoS protection, and security

Privacy Policy: https://www.cloudflare.com/privacypolicy/

Google Analytics

Purpose: Website analytics (only with your consent)

Privacy Policy: https://policies.google.com/privacy

Opt-out: Google Analytics Opt-out Browser Add-on

PayPal (Future)

Purpose: Payment processing (when implemented)

Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

5. Managing Your Cookie Preferences

Cookie Banner

When you first visit our platform, you'll see a cookie banner asking you to accept or reject non-essential cookies. You can change your preferences at any time.

Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Manage and delete cookies

⚠️ Important: Blocking essential cookies will prevent you from using key features of the platform, including logging in and making bookings.

Do Not Track (DNT)

We respect Do Not Track browser signals. If you enable DNT, we will not set analytics cookies (though essential and security cookies will still be used).

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or a notice on our platform. The "Last updated" date at the top indicates when changes were last made.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

NEAT Transport

Email: privacy@neattransport.co.uk

For more information about how we handle your personal data, see our Privacy Policy.

Quick Cookie Reference

✅ Essential (Always On)

Authentication, security, basic functionality

🔧 Functional (Recommended)

Preferences, settings, improved experience

📊 Analytics (Optional)

Usage statistics, platform improvement

🔒 Security (Recommended)

Fraud prevention, bot detection

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