Cookie Policy

Last updated: 28 June 2026

This Cookie Policy explains how NEAT Hub (“we”, “our”, or “us”) uses cookies and similar technologies on our platform. By using our services, you consent to the use of cookies as described in this policy.

This policy should be read alongside our Privacy Policy and Terms & Conditions.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember information about your visit, making it easier and more useful for you.

Cookies can be:

Session cookies: Temporary cookies that expire when you close your browser
Persistent cookies: Remain on your device for a set period or until you delete them
First-party cookies: Set by the website you're visiting (NEAT Hub)
Third-party cookies: Set by external services we use (e.g., analytics providers)

2. How We Use Cookies

We use cookies to:

Keep you signed in to your account
Remember your preferences and settings
Understand how you use our platform
Improve platform performance and user experience
Ensure security and prevent fraud
Comply with legal requirements

3. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are essential for the platform to function and cannot be disabled. Without them, you cannot use our services.

Cookie Name	Purpose	Duration
next-auth.session-token	Authentication — keeps you logged in	30 days
next-auth.csrf-token	Security — prevents cross-site request forgery	Session
next-auth.callback-url	Navigation — redirects you after login	Session

Legal basis: Essential for contract performance (providing our services)

Functional Cookies

These cookies enhance your experience by remembering your choices and preferences.

Cookie Name	Purpose	Duration
user_preferences	Remembers your dashboard layout preferences	1 year
accessibility_settings	Stores accessibility preferences (font size, contrast)	1 year
booking_filters	Remembers your booking filter preferences	30 days

Legal basis: Legitimate interests (improving user experience)

Analytics Cookies

These cookies help us understand how visitors use our platform so we can improve it. All data is anonymised.

Cookie Name	Purpose	Duration
_ga	Google Analytics — distinguishes users	2 years
_gid	Google Analytics — distinguishes users	24 hours
_gat	Google Analytics — throttles request rate	1 minute

Legal basis: Consent (you can opt out via cookie preferences)

Note: Analytics cookies are only set if you accept them via our cookie banner or preferences.

Security Cookies

These cookies help us detect and prevent security threats and fraudulent activity.

Cookie Name	Purpose	Duration
__cf_bm	Cloudflare — bot management and security	30 minutes
cf_clearance	Cloudflare — security challenge verification	30 minutes

Legal basis: Legitimate interests (platform security and fraud prevention)

4. Third-Party Cookies

We use the following third-party services that may set cookies:

Cloudflare

Purpose: Content delivery, DDoS protection, and security

Privacy Policy: cloudflare.com/privacypolicy

Google Analytics

Purpose: Website analytics (only with your consent)

Privacy Policy: policies.google.com/privacy

Opt-out: Google Analytics opt-out browser add-on

5. Managing Your Cookie Preferences

Cookie Banner

When you first visit our platform, you'll see a cookie banner asking you to accept or reject non-essential cookies. You can change your preferences at any time.

Browser Settings

You can also control cookies through your browser settings:

Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions → Manage and delete cookies

Important: Blocking essential cookies will prevent you from using key features of the platform, including logging in and making bookings.

Do Not Track (DNT)

We respect Do Not Track browser signals. If you enable DNT, we will not set analytics cookies (though essential and security cookies will still be used).

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or a notice on our platform. The “Last updated” date at the top indicates when changes were last made.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

NEAT Hub Ltd

Email: privacy@neatapp.co.uk

For more information about how we handle your personal data, see our Privacy Policy.

Quick Cookie Reference

Essential (Always On)

Authentication, security, basic functionality

Functional (Recommended)

Preferences, settings, improved experience

Analytics (Optional)

Usage statistics, platform improvement

Security (Recommended)

Fraud prevention, bot detection

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