How NEAT Hub Works
A simple, transparent platform connecting care companies with qualified accessible transport drivers.
What is NEAT Hub?
NEAT Hub is a marketplace platform that connects care companies with independent, qualified drivers who specialise in accessible transport. We're not a taxi company – we're a bridge between those who need accessible transport and the drivers who provide it.
Our mission is simple: make accessible transport easier to book, more transparent, and fairer for everyone – especially vulnerable passengers and the drivers who care for them.
For Care Companies and Businesses
Book accessible transport for your residents and patients in 4 simple steps
Sign Up
Create your business account. Set up areas, coordinators, and house managers to match your organisational structure.
Book a Journey
Enter pickup and dropoff details, accessibility needs, and passenger requirements. Create repeat journeys and block book trips.
Review Quotes
Qualified drivers bid on your job. Compare prices, ratings, and driver profiles to choose the best fit. The earlier you submit your booking, the more comparable prices you'll receive.
Accept & Track
Accept your preferred driver. Get confirmation, track the journey, and maintain full audit trails for CQC compliance.
For the Public
Book accessible transport for yourself or family members in 4 simple steps
Sign Up
Create your personal account using your Google login credentials.
Book a Journey
Enter pickup and dropoff details, accessibility needs, and passenger requirements.
Review Quotes
Qualified drivers bid on your job. Compare prices, ratings, and driver profiles to choose the best fit. The earlier you submit your booking, the more comparable prices you'll receive.
Accept & Track
Accept your preferred driver and get confirmation of your journey.
More about NEAT Hub
A brief overview of the app
How Pricing Works
Completely free to use
- Drivers compete by submitting price estimates
- Earlier submissions give more drivers time to respond
- Compare prices, ratings, and driver profiles
- Choose the best fit for your needs and budget
- Transparent — no hidden fees or surge pricing
- Fair rates set by independent drivers
What Makes Us Different
Built from experience
- A dedicated accessible transport booking marketplace
- Drivers are independent contractors who set their rates
- No exploitative pricing or commission cuts
- CQC-compliant audit trails included
- Driver verification and passenger safety first
For Drivers
Grow your business with fair, transparent opportunities
Register & Verify
Complete your profile with credentials — DBS, insurance, and licences. We verify everything to maintain trust and safety.
Browse & Bid
See available jobs that match your vehicle and capabilities. Submit your price — it will be matched against other suitable vehicles, availability, and distance.
Drive & Earn
Complete the journey, provide excellent service, and build your reputation. You set your rates — we don't take a cut.
Why NEAT Hub?
Verified Drivers
All drivers are DBS checked, fully insured, and licensed by their local authority. We don't compromise on safety.
Transparent Pricing
No hidden fees. See all bids and prices upfront. Drivers compete fairly, eliminating exploitative pricing.
CQC Compliant
Full audit trails, incident reporting, and booking records maintained for care sector compliance requirements.
Accessibility First
Designed for wheelchair users, passengers with sensory needs, and those requiring specialised support.
Always Available
Book transport when you need it — drivers across your area are notified immediately when a booking is posted.
Fair to Drivers
Drivers are independent contractors who set their own rates. No commission cuts, no exploitative pricing.
Ready to Get Started?
Join care companies and drivers across the UK who are making accessible transport better for everyone.
Have more questions?
View Frequently Asked Questions →